Frequently asked questions
Select the item you would like, choose the available options, add it to your bag and continue to checkout. You can review your delivery and payment details before completing the order.
If your order has not yet entered processing, contact our customer care team as soon as possible. We will do our best to help, although changes cannot always be guaranteed once fulfilment has started.
A pre-order allows you to reserve an item before it is ready for immediate dispatch. The estimated dispatch period will be shown on the product page.
Once your order is confirmed, you can use the tracking information sent to your email or review order information through your customer account when available.
Orders are carefully packed to protect the product during transit while keeping the presentation clean and considered.
When gift packaging is available and selected, your order will be prepared using the gift presentation options shown during checkout.
Response and dispatch times may be slightly longer during public and bank holidays. Any important service changes can be communicated through your store notices or customer care page.
Product dimensions and relevant sizing details can be placed directly on each product page so customers can review them before ordering.
Available payment methods are displayed at checkout and depend on the payment providers enabled for your Shopify store.
Payment timing depends on the payment method selected at checkout. In most cases, payment is authorised or collected when the order is placed.
Delivery estimates depend on destination and the shipping method selected. You can replace this text with your exact delivery windows.
When tracking is available, a tracking link is sent after your order has been dispatched.
Add your return instructions, eligibility period and any required steps here.
Add your exchange policy here, including any stock or timing conditions that apply.
Add your account and guest checkout policy here.
Add instructions for changing customer account details here.
Add your preferred customer care channels, opening hours and expected response times here.
Store the bag carefully when it is not in use, avoid prolonged exposure to moisture or heat, and follow any material-specific care instructions provided with the product.
Select the item you would like, choose the available options, add it to your bag and continue to checkout. You can review your delivery and payment details before completing the order.
If your order has not yet entered processing, contact our customer care team as soon as possible. We will do our best to help, although changes cannot always be guaranteed once fulfilment has started.
A pre-order allows you to reserve an item before it is ready for immediate dispatch. The estimated dispatch period will be shown on the product page.
Once your order is confirmed, you can use the tracking information sent to your email or review order information through your customer account when available.
Orders are carefully packed to protect the product during transit while keeping the presentation clean and considered.
When gift packaging is available and selected, your order will be prepared using the gift presentation options shown during checkout.
Response and dispatch times may be slightly longer during public and bank holidays. Any important service changes can be communicated through your store notices or customer care page.
Product dimensions and relevant sizing details can be placed directly on each product page so customers can review them before ordering.
Available payment methods are displayed at checkout and depend on the payment providers enabled for your Shopify store.
Payment timing depends on the payment method selected at checkout. In most cases, payment is authorised or collected when the order is placed.
Delivery estimates depend on destination and the shipping method selected. You can replace this text with your exact delivery windows.
When tracking is available, a tracking link is sent after your order has been dispatched.
Add your return instructions, eligibility period and any required steps here.
Add your exchange policy here, including any stock or timing conditions that apply.
Add your account and guest checkout policy here.
Add instructions for changing customer account details here.
Add your preferred customer care channels, opening hours and expected response times here.
Store the bag carefully when it is not in use, avoid prolonged exposure to moisture or heat, and follow any material-specific care instructions provided with the product.
Still need help?
Our customer care team can help with orders, delivery, returns and product questions.